How can we help you?

Frequently asked questions

You should be able to find answers to all of your questions here.

Book a repair through our partner Velotooler

We’ve partnered with Velotooler which is an independent network of 186 technicians, and growing, who service our bicycles.

Log-in to manage your Vela account

Coming soon...

Call our team

We’re available to help with anything related to your order or bike. If we’re unavailable leave a message and we’ll return your call ASAP.

11am - 5pm (EST)

(914) 559-2916

Email our team

Our customer service team is available via email.

Meet our team

We’re available to meet remotely via Google hangouts or in person (currently only in New York)